Help centre
Frequently asked questions
What travellers ask before they start, answered plainly.
- Add your flight and booking details. We check you in once the airline opens check-in and send you the boarding pass. Travibly is an independent service, not an airline: you can also check in for free on the airline’s own website or app.
- As soon as your order goes through. Your account opens straight away, and we check you in for the flight you added once the airline opens check-in.
- No. Your first check-in is a one-off fee, and it starts the membership. The membership is free for 3 days, then renews every 3 months until you cancel.
- Yes. It renews every 3 months on the card you paid with, until you cancel. The subscription terms set out every charge.
- From your account. Cancel within the 3 days and the membership is never charged.
- By email, as soon as we complete your check-in. When that is depends on when your airline opens check-in.
- Write to contact@travibly.com or call +44 203 936 0018. The contact page lists every other way to reach the team.
Still have a question?
Write to us or call. A person on the team answers.